Refund policy
Refund, Replacement & Return Policy
Because Pasture Problems Co.™ products are made to order, we generally do not accept returns or exchanges for buyer preference, change of mind, or ordering mistakes.
Please review product descriptions, available colors, and size charts carefully before placing your order.
Damaged, Defective, Misprinted, or Incorrectly Fulfilled Items
If your order arrives damaged, defective, misprinted, or incorrectly fulfilled, please contact us within 30 days of delivery so we can review the issue and make it right.
An incorrectly fulfilled item means the product you received does not match what you ordered because of a production or fulfillment error. Examples may include receiving the wrong product, wrong size, wrong color, or an item printed incorrectly.
This does not include situations where the wrong product, size, color, or other option was selected by the customer when the order was placed.
To report an issue, please provide:
- Your order number
- A brief description of the problem
- Clear photos showing the item and the issue
- A clear photo of the size tag when the issue involves the wrong product, size, or garment
- Additional photos or measurements if reasonably requested to help verify the issue
Approved manufacturing or fulfillment issues may qualify for a replacement or refund at no additional cost to you.
In most cases, you will not need to return the damaged or defective item. Please do not mail merchandise back unless we specifically instruct you to do so.
Size and Color Selection
Because our products are made to order, we cannot accept returns or exchanges because an item does not fit as expected when the size ordered matches the size selected at checkout.
Please review the size chart provided with each product before ordering.
Likewise, we cannot accept returns or exchanges because a customer selected the wrong color, size, design, or product variation.
If you believe you received a different size, color, or product than the one shown on your order confirmation, please contact us under the Damaged, Defective, Misprinted, or Incorrectly Fulfilled Items section above.
Manufacturing Variations
Minor variations may occur as part of the printing and garment manufacturing process and do not necessarily indicate a defect.
Slight differences in print placement, garment measurements, color appearance, texture, or other normal production characteristics may occur.
If you believe your item falls outside normal manufacturing tolerances, contact us with photographs and, when applicable, measurements so the issue can be reviewed.
Returns and Exchanges for Change of Mind
We do not accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Ordering the wrong design or product
- Preference for a different fit or style
- Duplicate orders placed by the customer
If you would like a different size, color, or product after receiving an item that was produced correctly according to your order, a new order will need to be placed.
Sale, Clearance, and Discontinued Items
Sale, clearance, limited-release, seasonal, and discontinued items are final sale unless they arrive damaged, defective, misprinted, or incorrectly fulfilled.
Order Changes and Cancellations
Because products are made to order and may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after submission.
If you notice an error in your order, contact us as soon as possible. We will make a reasonable effort to assist before production begins, but changes or cancellations are not guaranteed once an order has entered production.
Approved Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank, credit-card company, or payment provider to post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from a qualifying manufacturing or fulfillment error.
Do Not Return Items Without Authorization
Please do not mail products back to us or to the manufacturer without prior authorization.
Items returned without first contacting us may not be accepted or processed.
If a physical return is necessary in a particular situation, we will provide instructions at that time.
Contact Us
For questions about an order, damaged or defective merchandise, replacements, or refunds, contact us at:
admin@pastureproblems.com
Please include your order number whenever possible so we can locate your order quickly.
Consumer Rights
Nothing in this policy is intended to limit or exclude any consumer rights that cannot legally be waived under applicable law.